r77u Privacy Policy

Welcome to r77u. We believe privacy is a fundamental right. This Privacy Policy is designed to explain how your personal information is collected, used, stored, and protected when you use the r77u platform.

This Privacy Policy applies to all r77u services — including the website, mobile app, and other digital channels. Whenever we update this policy, this page will reflect the changes and, where necessary, you will be notified by email.

R77u is trusted by millions of users across Bangladesh. We handle the data of thousands of users every day and treat every piece of information with the utmost care. Our Privacy Policy is guided by international GDPR standards and local data protection principles.

R77u collects your information in several ways. Below is a detailed breakdown of what data we collect and why.

R77u uses the data it collects only for specific, legitimate purposes — to provide you with a safe, personalized, and enhanced gaming experience.

• Account Management: To create, manage, and secure your account.
• Transaction Processing: For processing deposits, withdrawals, and bonus distribution.
• Identity Verification: To complete the KYC process and prevent fraud.
• Customer Support: To resolve your complaints and queries promptly.
• Security Monitoring: To detect and prevent unusual activity.
• Marketing: To send you relevant offers based on your preferences (you can opt out at any time).
• Legal Obligations: To comply with applicable laws.
• Service Improvement: To analyze user experience and improve the platform.

R77u stores your data on secure servers, protected with AES-256 encryption. We only retain information for as long as necessary.

• Account data: retained for up to 5 years after account closure.
• Transaction Records: up to 7 years as required by law.
• KYC documents: retained for 3 years after verification is complete.
• Log Files: up to 12 months.
• Marketing Preferences: until consent is withdrawn.

R77u never sells your personal information to third parties. However, certain information may be shared in the limited circumstances outlined below.

• Payment Processor: Only transaction-related data shared with approved payment gateways such as Mobile Banking, Nagad, and Rocket to process deposits and withdrawals.
• Law Enforcement: Information may be disclosed to government authorities in response to a court order or legal requirement.
• Technology Partners: Limited data is shared with technology service providers for platform operations, and they are bound by strict confidentiality agreements.
• Fraud Prevention: Information may be disclosed to regulatory authorities in cases of suspected money laundering or fraud.

R77u uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored in your browser that help make our platform work more effectively.

You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the availability of certain platform features.

Every r77u user has important rights over their own data. We respect those rights and are committed to upholding them.

• Right to Know: You have every right to know what information we collect about you and how we use it.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to Data Portability: The right to receive your data in a portable format.
• Right to Object: You have the right to opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

R77u employs industry-leading technology to protect your data. Our security team monitors systems around the clock to detect any unusual activity.

• SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
• Two-Factor Authentication (2FA): OTP verification for an extra layer of security.
• Firewall Protection: Advanced firewall and intrusion detection system.
• Regular Audits: Regular system audits conducted by third-party security experts.
• Data Backup: Automated daily backups to secure servers.
• Access Control: Strict role-based access control — only authorized staff can access your data.

R77u is strictly for users aged 18 and above. We do not knowingly collect data from minors. If we discover that information has been collected from anyone under 18, we will immediately delete it and close the associated account.

• Age verification is mandatory at the time of registration.
• Proof of age may be requested in cases where there is reasonable doubt.
• If a parent or guardian discovers their child has registered, please notify our support team.

For any questions, concerns, or complaints regarding our Privacy Policy, please reach out to our data protection team. We aim to respond promptly.

We typically respond within 24 to 48 hours. Complex matters may take up to 30 business days. Your privacy is always our priority.